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Complaint Guidelines

Introduction

The Office of the Military Ombud was established to investigate and ensure that complaints against the SANDF are resolved in a fair, economical and expeditious manner. The Military Ombud Act No 4 of 2012 mandates the Office of the Military Ombud to investigate complaints lodged in writing against the SANDF from current and former members of the Defence Force, regarding their conditions of service, as well as members of the public regarding the official conduct of a member of the Defence Force. Serving members should first try and resolve their dissatisfaction with the SANDF through the Individual Grievance process as prescribed in the Individual Grievances Regulations, 2010.

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Make a follow up on your complaint?

You can walk in, give us a call or email us to make a follow up on your complaint

Tel:012 676 3800
Toll free:080 726 6283
email:intake@milombud.org.za

Opening Hours

Mon - Fri
7:45 am to 16:15 pm
Saturday
Closed
Sunday
Closed

A quote from the Handbook for Ombuds Institutions for the Armed Forces

OMBUDS Institutions play a crucial role in ensuring the armed forces operate with integrity and in a manner which is both accountable and transparent. By handling individual complaints, as well as through the exploration of thematic and cross-cutting issues, ombuds institutions help to prevent human rights abuses, eliminate waste and malpractice and contribute to the overall good governance of the security sector.