Who we are
|Accountability||We are responsible for our decisions and actions.|
|Confidentiality||We ensure all information is treated with confidentiality.|
|Commitment||We are dedicated to achieving the outputs of the organisation.|
|Impartiality||We aim for fairness by striking a balance between conflicting interest and rights.|
|Professionalism||We aim to provide the highest quality service to all stakeholders.|
|Integrity||We value ethical conduct and honesty.|
|Courtesy||We continue to show politeness, attitude and behaviour towards stakeholders.|
|Transparency||We strive to be open and strike the balance of fairness.|
|Responsibility||We individually take responsibility for our actions|
|Teamwork||We take joint responsibility through teamwork|
|Care & Respect||We foster diversity, value our people and treat each other with dignity and respect|
|Excellence||We strive for excellence in all we do|
|Result Driven||We go the extra mile to ensure that the solutions that are developed adhere to an enhanced organisational requirement|
|Behaviour||We behave in a manner that engenders respect from our clients|
The South African Military Ombud is an independent institution that was established through the Military Ombud Act of 2012. The Office mandate to investigate and ensure that complaints against the SANDF are resolved in a fair, economical and expeditious manner.
The Military Ombud Act No 4 of 2012 mandates the Office of the Military Ombud to investigate complaints lodged in writing against the SANDF from current and former members of the Defence Force, regarding their conditions of service, as well as members of the public regarding the official conduct of a member of the Defence Force.
A world leading independent and impartial Military Ombud institution.
To provide an independent, impartial and expeditious complaints resolution process for serving and former members of the SANDF and members of the public to promote good governance.
Complaints from Members and Former members of the SANDF and the public are resolved fairly, economically and expeditiously in a manner that good administration and governance is ensured within the SANDF.