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Who we are


 Accountability  We are responsible for our decisions and actions.
 Confidentiality  We ensure all information is treated with confidentiality.
 Commitment  We are dedicated to achieving the outputs of the organisation.
 Impartiality  We aim for fairness by striking a balance between conflicting interest and rights.
 Professionalism  We aim to provide the highest quality service to all stakeholders.
 Integrity  We value ethical conduct and honesty.
 Courtesy  We continue to show politeness, attitude and behaviour towards stakeholders.
 Transparency  We strive to be open and strike the balance of fairness.


Individual Values

Responsibility We individually take responsibility for our actions
Teamwork We take joint responsibility through teamwork
Care & Respect We foster diversity, value our people and treat each other with dignity and respect
Excellence We strive for excellence in all we do
Result Driven We go the extra mile to ensure that the solutions that are developed adhere to an enhanced organisational requirement
Behaviour We behave in a manner that engenders respect from our clients


The South African Military Ombud is an independent institution that was established through the Military Ombud Act of 2012. The Office mandate to investigate and ensure that complaints against the SANDF are resolved in a fair, economical and expeditious manner.

The Military Ombud Act No 4 of 2012 mandates the Office of the Military Ombud to investigate complaints lodged in writing against the SANDF from current and former members of the Defence Force, regarding their conditions of service, as well as members of the public regarding the official conduct of a member of the Defence Force.


A world leading independent and impartial Military Ombud institution.

To provide an independent, impartial and expeditious complaints resolution process for serving and former members of the SANDF and members of the public to promote good governance.

Impact Statement

Complaints from Members and Former members of the SANDF and the public are resolved fairly, economically and expeditiously in a manner that good administration and governance is ensured within the SANDF.

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Make a follow up on your complaint?

You can walk in, give us a call or email us to make a follow up on your complaint

Tel:012 676 3800
Toll free:080 726 6283

Opening Hours

Mon - Fri
7:45 am to 16:15 pm

A quote from the Handbook for Ombuds Institutions for the Armed Forces

OMBUDS Institutions play a crucial role in ensuring the armed forces operate with integrity and in a manner which is both accountable and transparent. By handling individual complaints, as well as through the exploration of thematic and cross-cutting issues, ombuds institutions help to prevent human rights abuses, eliminate waste and malpractice and contribute to the overall good governance of the security sector.