Complaints Form

To submit a complaint, download the form and fill it in and submit via email to This email address is being protected from spambots. You need JavaScript enabled to view it. or  fax it to 012 661 2091. If you need assistance your welcome to give us a call on Tel: (012) 676 3800 / Toll free: 080 726 628. Your also welcome to walk in to our offices for direct assistance. Refer to the address below.

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Make a follow up on your complaint?

You can walk in, give us a call or email us to make a follow up on your complaint

Tel:012 676 3800
Toll free:080 726 6283

Opening Hours

Mon - Fri
7:45 am to 16:15 pm

A quote from the Handbook for Ombuds Institutions for the Armed Forces

OMBUDS Institutions play a crucial role in ensuring the armed forces operate with integrity and in a manner which is both accountable and transparent. By handling individual complaints, as well as through the exploration of thematic and cross-cutting issues, ombuds institutions help to prevent human rights abuses, eliminate waste and malpractice and contribute to the overall good governance of the security sector.