Case Study 8: Appointment

 The Complainant was a part of the Military Skills Development Programme (MSDS). He indicated that he sustained an injury on 12October 2007 at the South African Army Combat Training Centre as a result of a 35 MKV Gun malfunctioning. The injury lead to the amputation of his right hand, below the wrist, as part of the surgical procedure to mitigate the trauma from the bullet wound.

The Complainant claims that he followed the necessary steps and fulfilled the requirements to make a claim against the South African Defence Force (SANDF) based on his occupational injury while on duty.


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OMBUDS Institutions play a crucial role in ensuring the armed forces operate with integrity and in a manner which is both accountable and transparent. By handling individual complaints, as well as through the exploration of thematic and cross-cutting issues, ombuds institutions help to prevent human rights abuses, eliminate waste and malpractice and contribute to the overall good governance of the security sector.