Case Study 1: Promotion

The Complainant is a Chaplain in the SANDF who alleged that he was awarded an incorrect rank during integration in that he was incorrectly allocated the rank of a Catechist instead of Chaplain at the level of Colonel. He did not accept the offer and appealed against the allocated rank. On appeal of the recommended rank, it was determined that the Catechist position was abolished and as a result several mediation efforts were made for the rank to be reviewed and implemented.

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A quote from the Handbook for Ombuds Institutions for the Armed Forces

OMBUDS Institutions play a crucial role in ensuring the armed forces operate with integrity and in a manner which is both accountable and transparent. By handling individual complaints, as well as through the exploration of thematic and cross-cutting issues, ombuds institutions help to prevent human rights abuses, eliminate waste and malpractice and contribute to the overall good governance of the security sector.