In terms of the Military Ombud Act, No. 4 of 2012, the Office is mandated to investigate written complaints lodged by current and former members of the Defence Force regarding their conditions of service, as well as complaints from members of the public regarding the official conduct of a member of the Defence Force, and a person acting on behalf of a member.
In terms of section 11 of the Military Ombud Act, 4 of 2012, the Military Ombud submits an Annual Report to the Minister of Defence, which is tabled in Parliament and subject to oversight, including by the Joint Standing Committee on Defence.
An overview of how complaints are received, assessed, investigated, and resolved by the Office of the Military Ombud.
If you believe your matter falls within the mandate of the Military Ombud, you may lodge a complaint securely online or download the official complaint form.
Complainant submits a written complaint to the Office of the Military Ombud using the online form, email, post, or by downloading and completing the official complaint form. All complaints are handled confidentially and securely.
Once received, the complaint is formally registered and acknowledged. A reference number is issued to the complainant, which is used for all future correspondence and tracking.
The Office assesses whether the complaint falls within the mandate of the Military Ombud.
If the complaint falls within jurisdiction, an impartial investigation is conducted. This may include requesting information, reviewing documentation, and engaging relevant SANDF structures.
Based on the investigation, findings and recommendations are made. These recommendations are submitted to the Minister of Defence. The complainant is informed.
Conditions of service
Conditions of service
Official conduct of a member of the Defence Force
Conditions of services or official conduct of a member of the Defence Force.
Block C4, Eco Origin, 349 Witch-Hazel Avenue, Highveld, Centurion, 0046, South Africa intake@milombud.org | +27 12 676 3800
In terms of the Military Ombud Act, No. 4 of 2012, the Office is mandated to investigate written complaints lodged by current and former members of the Defence Force regarding their conditions of service, as well as complaints from members of the public regarding the official conduct of a member of the Defence Force, and a person acting on behalf of a member.
