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Military Ombud
Welcome to the South African Military Ombud

We pride ourselves in advancing excellent democratic oversight, review of maladministration and good governance over the South African National Defence Forces.

We pride ourselves in advancing excellent democratic oversight, review of maladministration and good governance over the South African National Defence Forces.

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What is our role?

The role of the office is to investigate complaints and serve as a neutral third party on matters related to the Department of Defence and the South African National Defence Force (SANDF), acting independently of the chain of command and managers.

The role of the office is to investigate complaints and serve as a neutral third party on matters related to the Department of Defence and the South African National Defence Force (SANDF), acting independently of the chain of command and managers.

Finance Business
Information required on the complaint form

It is important to provide the Military Ombudsman with as much factual detail as possible in support of the complaint.

Depending on the complaint, evidence may include copies of photographs, documentation, sworn statements of witnesses, copies of official documents given to the complainant by the Department of Defence and any other relevant information that may assist the Military Ombudsman in conducting an investigation.

It is important to provide the Military Ombudsman with as much factual detail as possible in support of the complaint.

Depending on the complaint, evidence may include copies of photographs, documentation, sworn statements of witnesses, copies of official documents given to the complainant by the Department of Defence and any other relevant information that may assist the Military Ombudsman in conducting an investigation.

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Soldiers who are unhappy about their working conditions have a place to go to lodge their complaints.

Finalising a case takes about 90 days, but if it does take longer, members are informed about the delay.

The Military Ombud Act 4 of 2012 aims:

  • to provide for the establishment of an independent Office of the Military Ombud;
  • to provide for the appointment and functions of the Military Ombud; and
  • to provide for matters connected therewith.

What is a Complaint?

A complaint is a written expression of dissatisfaction by a member or former member about his/her conditions of service and members of the public about the official conduct of a member of the SANDF.

Who can lodge a Complaint?

  • A member of the SANDF regarding his/her conditions of service.
  • A former member of the SANDF regarding his/her conditions of service

What kind of complaint can you lodge?

  • Conditions of service for members and former members of the SANDF.
  • Official conduct of a member of the SANDF by the public.

Media Statements

About the Military Ombud

Welcome to the Office of the Military Ombud. We pride ourselves in advancing excellent democratic oversight, review of maladministration and good governance over the South African National Defence Forces.

The Office of the Military Ombud was established on 14 May 2012 under the Military Ombud Act 4 of 2012. We resolve written complaints from the current serving members of the SANDF, former members of the SANDF and the complaints from the public regarding the official conduct of the SANDF members.

The Office is a neutral complaints watchdog and does not take the side of the employee or the employer. It is also our conviction to ensure that the fundamental human rights of our armed forces and the public are respected through peaceful mediation and alternative dispute resolution in an efficient, non-adversarial and expeditious manner.

The Military Ombud is Lt Gen (Ret) V.R. Masondo and is closely supported by a Deputy Military Ombud, a role held by Advocate S.T.B. Damane-Mkosana.

© Copyright South African Military Ombud

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Make a follow up on your complaint?

You can walk in, give us a call or email us to make a follow up on your complaint

Tel:012 676 3800
Toll free:080 726 6283
email:intake@milombud.org.za

Opening Hours

Mon - Fri
7:45 am to 16:15 pm
Saturday
Closed
Sunday
Closed

A quote from the Handbook for Ombuds Institutions for the Armed Forces

OMBUDS Institutions play a crucial role in ensuring the armed forces operate with integrity and in a manner which is both accountable and transparent. By handling individual complaints, as well as through the exploration of thematic and cross-cutting issues, ombuds institutions help to prevent human rights abuses, eliminate waste and malpractice and contribute to the overall good governance of the security sector.