Independent oversight for fairness and accountability within the SANDF
The Office of the Military Ombud was established to investigate complaints against the South African National Defence Force (SANDF) and to ensure that such complaints are resolved in a fair, economical, and expeditious manner.
In terms of the Military Ombud Act, No. 4 of 2012, the Office is mandated to investigate written complaints lodged against the SANDF by current and former members of the Defence Force concerning their conditions of service, as well as complaints from members of the public regarding the official conduct of a member of the Defence Force.
An overview of how complaints are received, assessed, investigated, and resolved by the Office of the Military Ombud.
If you believe your matter falls within the mandate of the Military Ombud, you may lodge a complaint securely online or download the official complaint form.
Complainants submit a written complaint to the Office of the Military Ombud using the online form, email, post, or by downloading and completing the official complaint form. All complaints are handled confidentially and securely.
Once received, the complaint is formally registered and acknowledged. A reference number is issued to the complainant, which is used for all future correspondence and tracking.
The Office assesses whether the complaint falls within the mandate of the Military Ombud. This includes determining whether internal SANDF grievance procedures have been followed where required. If the matter falls outside the mandate, guidance is provided on the appropriate channel.
If the complaint falls within jurisdiction, an impartial investigation is conducted. This may include requesting information, reviewing documentation, and engaging relevant SANDF structures.
Based on the investigation, findings are made and recommendations are issued. These recommendations are directed to the appropriate authority, including the Minister of Defence where applicable.
The complainant is formally informed of the outcome and recommendations. While the Office does not enforce decisions, it monitors responses and promotes accountability and fairness.
Our services are available to a wide range of people who may have concerns about SANDF conduct
Conditions of service,
promotions, discipline
Termination, benefits,
unresolved griviences
Official conduct of SANDF members
Reports, publication, FAQs
The Office of the Military Ombud is an independent institution established to investigate complaints against the South African National Defence Force (SANDF) and to ensure that such complaints are resolved in a fair, economical and expeditious manner, in line with the Military Ombud Act.
