Performance And Analysis of The FY2023/24

PERFORMANCE AND ANALYSIS OF THE FY2023/24

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Military OmbudRepublic of South Africa

Annual Activity Report 2023 / 24

Part 3 — Corporate Operations

Impartial & Independent Office of the Military Ombud
Department of Defence

Total Active Caseload

349

Complaints handled in FY2023/24

New Complaints

276

Received during the year

Cases Carried Over

From FY2022/23

Total Finalised

278

79.66% resolution rate

Active at Year End

Carried to FY2024/25

Table 5

Category of New Complaints Received

Per complaint category for FY2023/24. Active cases carried to FY2024/25.

Event / Category	New Received	Active Cases

Mandate

Nature of Complaints

Mapped to the three statutory mandate areas of the Military Ombud Act.

Complainants

Category of New Complaints Received in the Period

Who lodged the 276 new complaints in FY2023/24.

Demographics

Gender Distribution

Gender of complainants for FY2023/24.

Performance

Overall Workload & Performance

Total active case load: 349 complaints handled in the year.

Geographical

Geographical Distribution

Complaints received per province. Gauteng accounts for 45% of the national total.

Intake

Mode of Contact & Enquiry Conversion

379 enquiries received — showing conversion to formal complaints by channel.

Rank

Rank Level of Complainants

Breakdown by rank for current and former SANDF members.

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In terms of the Military Ombud Act, No. 4 of 2012, the Office is mandated to investigate written complaints lodged by current and former members of the Defence Force regarding their conditions of service, as well as complaints from members of the public regarding the official conduct of a member of the Defence Force, and a person acting on behalf of a member.