Performance And Analysis of The FY2021/22

PERFORMANCE AND ANALYSIS OF THE FY2021/22

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Military OmbudRepublic of South Africa

Annual Activity Report 2021 / 22

Part 3 — Corporate Operations

Impartial & IndependentOffice of the Military Ombud
Department of Defence

Total Active Caseload

351

Complaints handled in FY2021/22

New Complaints

263

Received during the year

Cases Carried Over

From FY2020/21

Total Finalised

293

83% resolution rate

Active at Year End

Carried to FY2022/23

Table 5

Category of New Complaints Received

Per complaint category for FY2021/22. Active cases carried to FY2022/23.

Event / Category	New Received	Active Cases

Mandate

Nature of Complaints

Mapped to the three statutory mandate areas of the Military Ombud Act.

Complainants

Category of New Complaints Received in the Period

Who lodged the 263 new complaints in FY2021/22.

Demographics

Gender Distribution

Gender of complainants for FY2021/22.

Performance

Overall Workload & Performance

Total active case load: 351 complaints handled in the year.

Geographical

Geographical Distribution

Complaints received per province. Gauteng accounts for 35% of the national total.

Intake

Mode of Contact

343 initial enquiries received across three channels during FY2021/22.

Rank

Rank Level of Complainants

Breakdown by rank for current and former SANDF members.

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In terms of the Military Ombud Act, No. 4 of 2012, the Office is mandated to investigate written complaints lodged by current and former members of the Defence Force regarding their conditions of service, as well as complaints from members of the public regarding the official conduct of a member of the Defence Force, and a person acting on behalf of a member.