Performance And Analysis of The FY2020/21

PERFORMANCE AND ANALYSIS OF THE FY2020/21

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Military OmbudRepublic of South Africa

Annual Activity Report 2020 / 21

Part 3 — Corporate Operations

Impartial & IndependentOffice of the Military Ombud
Department of Defence

Total Active Caseload

445

Complaints handled in FY2020/21

New Complaints

297

Received during the year

Cases Carried Over

148

From FY2019/20

Total Finalised

357

80.22% resolution rate

Active at Year End

Carried to FY2021/22

Table 5

Category of New Complaints Received

Per complaint category for FY2020/21. Active cases carried to FY2021/22.

Event / Category	New Received	Active Cases

Mandate

Nature of Complaints

Mapped to the three statutory mandate areas of the Military Ombud Act.

Complainants

Category of New Complaints Received in the Period

Who lodged the 297 new complaints in FY2020/21.

Demographics

Gender Distribution

Gender of complainants for FY2020/21.

Performance

Overall Workload & Performance

Total active case load: 445 complaints handled in the year.

Geographical

Geographical Distribution

Complaints received per province. Gauteng accounts for 47% of the national total.

Intake

Mode of Contact

157 initial enquiries received across three channels during FY2020/21.

Rank

Rank Level of Complainants

Breakdown by rank for current and former SANDF members.

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In terms of the Military Ombud Act, No. 4 of 2012, the Office is mandated to investigate written complaints lodged by current and former members of the Defence Force regarding their conditions of service, as well as complaints from members of the public regarding the official conduct of a member of the Defence Force, and a person acting on behalf of a member.