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PERFORMANCE AND ANALYSIS OF THE FY2017/18

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Military OmbudRepublic of South Africa
Annual Activity Report 2017 / 18
Part 3 — Corporate Operations
Impartial & IndependentOffice of the Military Ombud
Department of Defence
Total Active Caseload
799
Complaints handled in FY2017/18
New Complaints
607
Received during the year
Cases Carried Over
192
From FY2016/17
Total Finalised
664
83.10% resolution rate
Active at Year End
135
Carried to FY2018/19
Table 5
Category of New Complaints Received
Per complaint category for FY2017/18. Active cases carried to FY2018/19.
Event / CategoryNew
Received		Active
Cases
Mandate
Nature of Complaints
Mapped to the three statutory mandate areas of the Military Ombud Act.
Complainants
Category of New Complaints Received in the Period
Who lodged the 607 new complaints in FY2017/18.
Demographics
Gender Distribution
Gender distribution data not reported in the FY2017/18 Annual Activity Report.
Performance
Overall Workload & Performance
Total active case load: 799 complaints handled in the year.
Geographical
Geographical Distribution
Complaints received per province. Gauteng (185) and Limpopo (167) account for 57% of the total.
Notable
Key Insight
Enquiry mode data (telephone, walk-in, electronic) not reported in FY2017/18.
Rank
Rank Level of Complainants
Rank level data not reported in the FY2017/18 Annual Activity Report.
Source · SA Military Ombud Annual Activity Report 2017/18Office of the Military Ombud · Department of Defence

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In terms of the Military Ombud Act, No. 4 of 2012, the Office is mandated to investigate written complaints lodged by current and former members of the Defence Force regarding their conditions of service, as well as complaints from members of the public regarding the official conduct of a member of the Defence Force, and a person acting on behalf of a member.