Performance And Analysis of The FY2022/23

PERFORMANCE AND ANALYSIS OF THE FY2022/23

Home Resources Performance And Analysis of The FY2022/23

Military OmbudRepublic of South Africa

Annual Activity Report 2022 / 23

Part 3 — Corporate Operations

Impartial & IndependentOffice of the Military Ombud
Department of Defence

Total Active Caseload

408

Complaints handled in FY2022/23

New Complaints

350

Received during the year

Cases Carried Over

From FY2021/22

Total Finalised

335

82.11% resolution rate

Active at Year End

Carried to FY2023/24

Table 7

Category of New Complaints Received

Per complaint category for FY2022/23. Active cases carried to FY2023/24.

Event / Category	New Received	Active Cases

Mandate

Nature of Complaints

Mapped to the three statutory mandate areas of the Military Ombud Act.

Complainants

Category of New Complaints Received in the Period

Who lodged the 350 new complaints in FY2022/23.

Demographics

Gender Distribution

Gender breakdown of complainants for FY2022/23.

Performance

Overall Workload & Performance

Total active case load: 408 complaints handled in the year.

Geographical

Geographical Distribution

Complaints received per province. Gauteng accounts for 37%, followed by Limpopo at around 21%.

Intake

Mode of Contact

382 initial contacts logged across three channels during FY2022/23.

Rank

Rank Level of Complainants

Breakdown by rank for regular and reserve force members. NCOs account for 41%.

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In terms of the Military Ombud Act, No. 4 of 2012, the Office is mandated to investigate written complaints lodged by current and former members of the Defence Force regarding their conditions of service, as well as complaints from members of the public regarding the official conduct of a member of the Defence Force, and a person acting on behalf of a member.