In terms of the Military Ombud Act, No. 4 of 2012, the Office is mandated to investigate written complaints lodged by current and former members of the Defence Force regarding their conditions of service, as well as complaints from members of the public regarding the official conduct of a member of the Defence Force, and a person acting on behalf of a member.
In terms of section 11 of the Military Ombud Act, 4 of 2012, the Military Ombud submits an Annual Report to the Minister of Defence, which is tabled in Parliament and subject to oversight, including by the Joint Standing Committee on Defence
To be a trusted, independent, impartial, and expeditious Military Ombud institution that upholds fairness, transparency, and ethical governance, contributing to professionalism, inclusivity, and accountability within the SANDF.
To investigate complaints, protect the fundamental rights of SANDF members, former members, and the public, and drive systemic reforms that enhance accountability, good governance, and conditions of service within the SANDF.
The Office of the Military Ombud is guided by values rooted in individual responsibility, ethical conduct, and organisational cohesion:
In support of the organisation’s values, the following supporting values have been institutionalised within the Office:
We are here to assist you and ensure your concerns are heard. If you have questions about our mandate, need guidance on lodging a complaint, or require further information about our services, please contact the Office of the Military Ombud using the channels below.
Our team is committed to responding promptly, professionally, and confidentially.
Block C4, Eco Origin, 349 Witch-Hazel Avenue, Highveld, Centurion, 0046, South Africa intake@milombud.org | +27 12 676 3800
In terms of the Military Ombud Act, No. 4 of 2012, the Office is mandated to investigate written complaints lodged by current and former members of the Defence Force regarding their conditions of service, as well as complaints from members of the public regarding the official conduct of a member of the Defence Force, and a person acting on behalf of a member.
