Lodge a Complaint - Military Ombudsman

Military Ombud Online Complaints Portal

Complaint in terms of Section 6(2) of the Military Ombud Act, No. 4 of 2012

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Start

Select your complainant category and the date of the incident/decision you are complaining about.

Please keep note of the reference number:

Current SANDF MemberFormer SANDF MemberMember of the PublicThird Party Representing Someone Else: (e.g. union rep, lawyer, etc.)

Date of incident / decision

Please keep note of your reference number:

← Back to Complaint Form

Step 1 of 8

Applicant Personal Details

Please provide your personal information.

MaleFemaleOther

Select your citizenship:

South AfricanNon-South African

Addresses

Postal Address is the same as Residential Address

Preferred Method of Communication

Contact Numbers

Affidavit Background

Provide the background information, including internal procedures followed.

Reasons for Late Submission

Explain the reason for the late submission in detail

Prospects of Success

THE PROSPECTS OF SUCCESS BASED ON THE MERITS OF THE COMPLAINT LODGED

Prejudice Assessment

Possible prejudice to the complainant

Describe any additional prejudice considerations supporting condonation (include supporting facts).

Possible prejudice to the Department or other parties

Describe any additional prejudice considerations affecting the Department/others (include supporting facts).

Other Relevant Factors

Add any other relevant factors, supporting context, or documents you want considered for condonation.

Commissioner Of Oaths

To complete your application, please upload your supporting documents that have been certified by a Commissioner of Oaths.
All documents must include the official stamp and signature from the Commissioner of Oaths.
Important: Only stamped and certified documents will be accepted.
Please ensure your files are clear and readable before submitting.
Upload your Commissioner of Oaths-certified documents below.

Declaration & Consent

I declare the information provided is true and correct.

Submission date will be recorded automatically when you submit.
Reference:

Your IP address will be recorded as:
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Process Steps

Applicant Personal Details
Affidavit Background
Reasons for Late Submission
Prospects of Success
Prejudice Assessment
Other Relevant Factors
Commissioner Of Oaths
Declaration & Consent

Step 1 of 10

Complaint Context

An investigation may undermine channels of command or constitute insubordination in the Defence Force;A complaint is not lodged within the prescribed time-frame. (Kindly attach the application for condonation if the complaint is not within the prescribed timeframe);A member has not first used the mechanism available under the Individual Grievances Regulations, 2010, unless the complaint relates to problems inherent in the system which bring about an adverse result to the complainant;A complaint was not lodged within the prescribed timeframe and condonation was not granted;A complaint was referred for arbitration, conciliation, mediation or negotiation to another competent tribunal or forum.;I hereby give consent and authorise the Military Ombud or his/her representative to have access to view and where necessary to make copies of all documentation and/or information including my medical records and health information, which may be available electronically or on files held by the Department of Defence (SA National Defence Force) or held by any other entity or person/s including any treatment and/or consultation I may have received and which relates to this complaint. I further consent to and authorise the Military Ombud or his/her representative to contact any person or entity for purposes of obtaining or verifying such information and/or documentation as may be relevant to this complaint;I hereby confirm that I am duly authorised to act on behalf of the affected person in lodging this complaint.

In terms of the Protection of Personal Information Act (POPIA), the Military Ombud will collect and process
your personal information only for purposes related to handling this complaint.

By submitting this form, you consent to the lawful processing of your personal information in accordance
with POPIA.

I acknowledge that I have read and understood the POPIA declaration and consent to the processing of my personal information.

Origin Information

In which province in South Africa did the complaint originate?

Where did you learn about the Office of the Military Ombud?

NewspaperDepartment of DefenceOther OmbudsmanWord of MouthOutreachSocial MediaRadio/TVOther

Personal Information

MaleFemaleOther

Select your citizenship:

South AfricanNon-South African

Addresses

Postal Address is the same as Residential Address

Preferred Method of Communication

Contact Numbers

Grievance History

Mandatory: Have you lodged a grievance before with the IGR (Individual Grievance Regulation) process?

YesNo

The Military Ombud is an external oversight body. Before a complaint can be considered, complainants are required to first exhaust all internal grievance mechanisms within the Department of Defence, including submission to the Individual Grievance Regulation. If you have not yet lodged a grievance with the Individual Grievance Regulation, you are advised to do so before approaching the Military Ombud.

Supporting Documents

Please make sure documents are properly scanned in full. Group related document together and attach as a single file.

Apply the following standard when naming the files / attachments:
DATE_IDNUMBER_DESCRIPTIONOFFILE
Date = the date the document was created or signed.
IDNUMBER = the number correlating to the choice of identity for this complaint. (National ID No, Passport No, Force No)
DESCRIPTIONOFFILE = Description of all grouped documents and contents thereof.
e.g. 20170103_7602020012345_Photo of military vehicle hitting me
20180605_58850255PE_promotion signal

Please upload supporting documents under the correct heading below (optional).

1) Letters / Correspondence

2) Grievance Outcomes

3) Medical Proof

4) Deployment Proof

5) Other Supporting Evidence

Third Party Details

MaleFemaleOther

Select your citizenship:

South AfricanNon-South African

Addresses

Postal Address is the same as Residential Address

Preferred Method of Communication

Contact Numbers

Upload Proof of appointment / Power of Attorney/ Proof of relationship

Affected Party Details

MaleFemaleOther

Select your citizenship:

South AfricanNon-South African

Addresses

Postal Address is the same as Residential Address

Preferred Method of Communication

Contact Numbers

Who are you complaining about?

Mandatory: Do you want to provide the particulars of the complaint now?

YesNo

Provide details of the SANDF member, unit, or authority that the complaint is directed against.

Select your citizenship:

South AfricanNon-South African

Are You Complaining About The Conditions Of Service?

YesNo

Mandatory: Tick one option and then select a sub-category where applicable.

Placement / UtilisationRemunerationService TerminationETDGrievance and Disciplinary ProceduresPromotion and DemotionService Benefits and Working EnvironmentOtherOfficial Conduct of a Member of the SANDF

Placement / Utilisation:

Remuneration:

Service Termination:

ETD:

Grievance and Disciplinary Procedures:

Promotion and Demotion:

Service Benefits and Working Environment:

Other: Type the category here.

Please provide details of the official conduct issue in the complaint details section.

Was this complaint referred from another Department or Institution?

YesNo

Have you previously lodged the same complaint with another institution?

YesNo

Complaint Details

If the affected party is a member of the SANDF, was the Individual Grievances process followed?

YesNo

If yes, kindly provide the date that the Grievance Board pronounced on the matter

If the complainant was a former member of the SANDF, when did you (he/she) become aware of the issue being complained about?

If you (he/she) are a member of the public, when did the official conduct take place?

Kindly complete this Form in a legible manner setting out all the facts which you consider to have a bearing on this complaint, including dates, places and names. Answer the questions Who, When, How, Where and What happened thereafter.

Requested Assistance

Describe How You Would Like The Military Ombud To Assist You (explain the outcome / resolve you would like)

Declaration & Consent

Digital signatures are not required.
Submission date will be recorded automatically when you submit.
Reference:

Your IP address will be recorded as:
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Representative Declaration

Process Steps

Block C4, Eco Origin, 349 Witch-Hazel Avenue, Highveld, Centurion, 0046, South Africa intake@milombud.org | +27 12 676 3800

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The Office of the Military Ombud is an independent institution established to investigate complaints against the South African National Defence Force (SANDF) and to ensure that such complaints are resolved in a fair, economical and expeditious manner, in line with the Military Ombud Act.