Lodge a Complaint

Military Ombud Online Complaints Portal

Complaint in terms of Section 6(2) of the Military Ombud Act, No. 4 of 2012

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Key Timeframes for Lodging Complaints:

Members/Former Members: Must lodge a complaint within 180 days from the date the Grievance Board made its decision, or from when they became aware of the issue.
Members of the Public: Must lodge a complaint within 90 days from the date they became aware of the act or omission by a SANDF member.
Condonation: A condonation form is used when a complaint is submitted later than the allowed time period. You should complete a condonation form if:
- You missed the deadline to submit your complaint, and
- You had a reasonable reason for the delay.
- For the condonation form, please note you will be required to upload an affidavit during this process.

Use this portal to submit a complaint to the Office of the Military Ombud.  To ensure your complaint is processed correctly, we will first determine whether it falls within the prescribed timeframes. Based on your answers, the system will guide you to the appropriate form automatically.

The Military Ombud Act requires complaints to be submitted within specific time limits.  Please provide the key dates below so the system can determine whether a standard complaint or a condonation application is required.

DISCLAIMER: The submission, or lodging of a complaint with the Office of the Military Ombud, does not automatically confer jurisdiction on the Military Ombud. All complaints are subject to registration and preliminary assessment in terms of the applicable legislation, to determine whether the matter falls within the statutory mandate of the Office before any investigation may proceed

Block C4, Eco Origin, 349 Witch-Hazel Avenue, Highveld, Centurion, 0046, South Africa intake@milombud.org | +27 12 676 3800

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In terms of the Military Ombud Act, No. 4 of 2012, the Office is mandated to investigate written complaints lodged by current and former members of the Defence Force regarding their conditions of service, as well as complaints from members of the public regarding the official conduct of a member of the Defence Force, and a person acting on behalf of a member.