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PERFORMANCE AND ANALYSIS OF THE FY2016/17

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Military OmbudRepublic of South Africa
Annual Activity Report 2016 / 17
Part 3 — Corporate Operations
Impartial & IndependentOffice of the Military Ombud
Department of Defence
Total Active Caseload
428
Complaints handled in FY2016/17
New Complaints
310
Received during the year
Cases Carried Over
118
From FY2015/16
Total Finalised
236
55.14% resolution rate
Active at Year End
192
Carried to FY2017/18
Table 7
Performance Information per Complaints Category
New complaints received and active carry-over cases per category for FY2016/17.
Event / CategoryNew
Received		Active
Cases
Mandate
Nature of Complaints
Mapped to the three statutory mandate areas of the Military Ombud Act.
Complainants
Category of New Complaints Received in the Period
Who lodged the 310 new complaints in FY2016/17 (Table 6).
Demographics
Gender Distribution
Gender breakdown of complainants for FY2016/17.
Performance
Overall Workload & Performance
Total active case load: 428 complaints handled in the year.
Geographical
Geographical Distribution
Complaints received per province (Table 9). Gauteng accounts for 35% of the total.
Intake
Mode of Contact
Contact channel breakdown of enquiries during FY2016/17.
Rank
Rank Level of Complainants
Breakdown by rank for current and former SANDF members.
Source · SA Military Ombud Annual Activity Report 2016/17Office of the Military Ombud · Department of Defence · Lt Gen (Ret) T.T. Matanzima

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In terms of the Military Ombud Act, No. 4 of 2012, the Office is mandated to investigate written complaints lodged by current and former members of the Defence Force regarding their conditions of service, as well as complaints from members of the public regarding the official conduct of a member of the Defence Force, and a person acting on behalf of a member.