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PERFORMANCE AND ANALYSIS OF THE FY2019/20

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Military OmbudRepublic of South Africa
Annual Activity Report 2019 / 20
Part 3 — Corporate Operations
Impartial & IndependentOffice of the Military Ombud
Department of Defence
Total Active Caseload
587
Complaints handled in FY2019/20
New Complaints
308
Received during the year
Cases Carried Over
279
From FY2018/19
Total Finalised
439
74.79% resolution rate
Active at Year End
148
Carried to FY2020/21
Table 5
Category of New Complaints Received
Per complaint category for FY2019/20. Active case breakdown not available by category.
Event / CategoryNew
Received
Mandate
Nature of Complaints
Mapped to the three statutory mandate areas of the Military Ombud Act.
Complainants
Category of New Complaints Received in the Period
Who lodged the 308 new complaints in FY2019/20.
Demographics
Gender Distribution
Gender of complainants for FY2019/20.
Performance
Overall Workload & Performance
Total active case load: 587 complaints handled in the year.
Service Branch
Complaints by Service Branch
Breakdown of 308 new complaints by SANDF service branch during FY2019/20.
Outreach
Outreach Visits by Province
Military base outreach events and visits by province during FY2019/20.
Rank
Rank Level of Complainants
Breakdown by rank for current and former SANDF members.
Source · SA Military Ombud Annual Activity Report 2019/20Office of the Military Ombud · Department of Defence

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In terms of the Military Ombud Act, No. 4 of 2012, the Office is mandated to investigate written complaints lodged by current and former members of the Defence Force regarding their conditions of service, as well as complaints from members of the public regarding the official conduct of a member of the Defence Force, and a person acting on behalf of a member.