Performance And Analysis of The FY2024/25

PERFORMANCE AND ANALYSIS OF THE FY2024/25

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Military OmbudRepublic of South Africa

Annual Activity Report 2024 / 25

Part 3 — Corporate Operations

Impartial & Independent Office of the Military Ombud
Department of Defence

Total Active Caseload

662

Complaints handled in FY2024/25

New Complaints

590

Received during the year

Cases Carried Over

From FY2023/24

Total Finalised

593

89.58% resolution rate

Active at Year End

Carried to FY2025/26

Table 7

Category of New Complaints Received

Per complaint category for FY2024/25. Active cases carried to FY2025/26.

Event / Category	New Received	Active Cases

Mandate

Nature of Complaints

Mapped to the three statutory mandate areas of the Military Ombud Act.

Complainants

Category of New Complaints Received in the Period

Who lodged the 590 new complaints in FY2024/25.

Demographics

Gender Distribution

Gender of complainants for FY2024/25. Female representation decreased slightly from ~20% in prior years.

Performance

Overall Workload & Performance

Total active case load: 662 complaints handled in the year.

Geographical

Geographical Distribution

Regularised distribution excluding 237 historical Mpumalanga outlier complaints. Gauteng accounts for 37% of the adjusted total.

Intake

Mode of Contact

258 resultant complaints from 765 initial enquiries across three channels during FY2024/25.

Rank

Rank Level of Complainants

Breakdown by rank for current and former SANDF members. NCOs account for 39% of all uniformed complainants.

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In terms of the Military Ombud Act, No. 4 of 2012, the Office is mandated to investigate written complaints lodged by current and former members of the Defence Force regarding their conditions of service, as well as complaints from members of the public regarding the official conduct of a member of the Defence Force, and a person acting on behalf of a member.