A complaint is a written statement expressing discontent or unhappiness by a member or former member about his or her conditions of service, and by members of the public about the official conduct of a member of the Defence Force.

A member or former member of the SANDF regarding his or her conditions of service, as well as a member of the public regarding the official conduct of a member of the SANDF.

Be as comprehensive as possible. Answer the questions: Who, What, When, Where, and What happened thereafter. Provide all relevant evidence such as documents, photographs, sworn statements, and any supporting information.

Recruitment procedures, appointment processes, job classification and grading, salaries, allowances, service benefits, working environment, education, training, promotion, demotion, grievance procedures, termination of service and more.

The complaint must be lodged in writing using the prescribed form. The completed complaint form may be submitted via post, fax, email, or personal delivery.

A case reference number is allocated and will be communicated to the complainant. The complainant will be advised whether the Military Ombud has jurisdiction on the matter or not. The case reference number is used in all future communication. The Military Ombud will investigate the matter and will either uphold or dismiss the complaint.