You can download the complaint form directly here by clicking the link below and completing it at your convenience.
The role of an ombud is to gather facts in order to understand the merits of a complaint and thereafter to consult the relevant parties to the complaint to either settle the complaint or to make a recommendation to resolve the complaint. An ombud investigation is not a criminal investigation but a non-adversarial administrative inquiry to ensure due process has been observed.
The Ombud will therefore:
Make recommendations in order to:
Resolve the complaint;
Provide redress where necessary to the complainant, and prevent a recurrence of the problem.
An overview of how complaints are received, assessed, investigated, and resolved by the Office of the Military Ombud.
If you believe your matter falls within the mandate of the Military Ombud, you may lodge a complaint securely online or download the official complaint form.
Complainant submits a written complaint to the Office of the Military Ombud using the online form, email, post, or by downloading and completing the official complaint form. All complaints are handled confidentially and securely.
Once received, the complaint is formally registered and acknowledged. A reference number is issued to the complainant, which is used for all future correspondence and tracking.
The Office assesses whether the complaint falls within the mandate of the Military Ombud.
If the complaint falls within jurisdiction, an impartial investigation is conducted. This may include requesting information, reviewing documentation, and engaging relevant SANDF structures.
Based on the investigation, findings and recommendations are made. These recommendations are submitted to the Minister of Defence. The complainant is informed.
Conditions of service
Conditions of service
Official conduct of a member of the Defence Force
Conditions of services or official conduct of a member of the Defence Force.
Please ensure that all relevant information and supporting evidence are included with your complaint to assist the Office of the Military Ombud in assessing and investigating the matter efficiently.
Complaints must be submitted in writing using the prescribed complaint form. You may submit your completed form through the following methods:
Submit your complaint securely through our online portal. This is the fastest and most convenient way to lodge a complaint and allows you to upload supporting documents electronically.
Send your completed complaint form and supporting documents via email. Ensure that all required information is clearly provided to avoid delays in processing.
You may submit your completed complaint form by post. Please ensure that copies of all relevant supporting documents are included and that sufficient time is allowed for delivery.
Deliver your completed complaint form in person at the Office of the Military Ombud during official working hours. Our staff will receive and register your complaint upon submission.
Block C4, Eco Origin, 349 Witch-Hazel Avenue, Highveld, Centurion, 0046, South Africa intake@milombud.org | +27 12 676 3800
In terms of the Military Ombud Act, No. 4 of 2012, the Office is mandated to investigate written complaints lodged by current and former members of the Defence Force regarding their conditions of service, as well as complaints from members of the public regarding the official conduct of a member of the Defence Force, and a person acting on behalf of a member.
